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Privacy Policy

This privacy policy (“policy”) will help you understand how Shred Vault (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use (“Website”), utilize the Shred Vault service (“Service”) or when electronic communications are exchanged between you and us.

We reserve the right to change this policy at any given time. By continuing your use of our service, you will be agreeing to the revised policy. If we change this policy materially, we will notify Data Subjects appropriately via their email of record.

Establishment of a Business Relationship

The voluntary submission of any personal information to Shred Vault or the depositing of a Shred Vault Bag shall be deemed as the establishment of a “business relationship.”

User Data We Collect from Your Use of this Website

When you visit the website, we may collect the following data:

  • Your IP address(es)
  • Your contact information, including your name and email address
  • Other information voluntarily submitted by you on website forms
  • Other information such as your interests and preferences
  • Your online behavior on our website
  • Information our customer support team may need to access to respond

Payment information submitted via the Website is submitted by you directly to a third-party payment processor, and is not collected, accessed, or retained by Shred Vault. To obtain information regarding the payment processor used to execute your specific Shred Vault transaction(s), submit a
DSR Submission Form.

Assurances herein do not replace or alter the Terms of Shred Vault use.

User Data We Collect from Your Use of the Service

“Use of Service” includes creation of a Shred Vault account, the ordering of Shred Vault Bags, the depositing of Shred Vault Bags into a Shred Vault Kiosk, and receipt of communications from us regarding your use of Shred Vault.

When depositing your Shred Vault Bag into a Shred Vault Kiosk, a security camera located within the Shred Vault Kiosk will take a photograph of your face. The photograph will be time/date/location stamped. These photographs are associated with the Shred Vault Bag bar code, which is associated with your Account. Photographs may also be taken if a security alert is triggered from the Shred Vault Kiosk. We collect this information as part of our security protocols and in connection with our certification standards. Captured images are subject to the protections and retention polices set forth herein.

We may also collect your phone number when you use the Shred Vault Kiosk, and periodically ask you to participate in surveys.

Payment information submitted via the Shred Vault Kiosk is submitted by you directly to a third-party payment processor, and is not collected, accessed, or retained by Shred Vault. To obtain information regarding the payment processor used to execute your specific Shred Vault transaction(s), submit a DSR Submission Form.

Why We Collect Your Data

We are collecting your data:

  • To better understand your needs, improve our website and service, and send you promotional emails containing the information we think you will find interesting.
  • To invite you to contribute to surveys and participate in other types of market research.
  • To customize our website according to your online behavior and personal preferences.
  • To fulfill the shipment of Shred Vault Bags, provide reminders related to the depositing of Bags and impending expiration dates.
  • To provided verification of services performed, including the Certificate of Destruction related to the depositing of Shred Vault Bags.

The lawful grounds for data processing include fulfillment of contractual obligations, legal obligations, the establishment, exercise and defense of legal rights, and our  legitimate interests.

With Whom We Share Your Information

Shred Vault will not lease, sell, or distribute your personal information to any third parties for marketing purposes without your expressed consent.

We may share your information when we are required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or in response to lawful requests by public authorities, or as necessary or appropriate to prevent physical or other harm, or in connection with an investigation of illegal activity or violation of the service terms.

We may share your information with third parties and affiliates that provide services to us or to whom we outsource certain services, such as payment, risk detection and mitigation tools, modeling and analytics tools, hosting, and cloud computing service providers. Our service providers only access, process or store your information for the purpose of performing their duly contracted duties to us. We may also share your information with third parties to offer you additional services, products, or promotional offers.

When Shred Vault Bag(s) have been provided or obtained as the result of your voluntary participation in a promotional campaign, the sponsor will be alerted to your participation including any personal non-financial contact information for purposes of marketing.

Retention of Your Information

Shred Vault will retain your personal information for 5 years from your most recent interaction or the resolution of your most recent transaction, whichever is longer.

Safeguarding and Securing Your Data

Shred Vault is committed to securing your data and keeping it confidential. Shred Vault follows industry-accepted standards and regulatory-aligned procedures and processes to prevent data theft, unauthorized access, and disclosure, and has implemented the latest technology and software to safeguard all information we collect online.

Our Cookie Policy

Our use of Cookies is determined by the preferences you select.

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Depending on your Cookie preferences, we may use the data collected regarding your online behavior to analyze your web traffic, web pages you spend the most time on, and websites you visit.

Please note that Cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

To review or modify your Cookie preferences, click the icon in the lower, left corner of any page of the Website.

Our Use of Email and SMS

If using the Website to order Shred Vault Bags or create a Shred Vault Account, you agree to the use of email and/or SMS texts to confirm account information, as well as to confirm ordering, shipment, delivery of Shred Vault Bags, to confirm Shred Vault Bag deposits and the final destruction of deposits, and to obtain feedback regarding your experience and to inform you of relevant expiration dates.

Depending on your expressed permissions, we may also use email or SMS text messaging to make you aware of or to invite you to participate in promotions.

Links to Other Websites

This Website may contain links that lead to other websites not governed by this privacy policy. It is your responsibility to read the privacy policy of any website you access from our Website.

Accessing Your Data Subject Rights

We will safeguard all personally identifiable information from unauthorized access and use it only for the purposes you expressly agree. Upon receipt of a verified and valid written request from you as an Account holder, we will provide access to any of the personal information we possess about you and correct, rectify, erase, restrict, object to the processing of your personal information as may be legitimately warranted upon being provided written notice. 

Among your Data Subject Rights is the authority to delete your Account, including the deletion of your personal information in our possession, provided there are no open transactions or regulatory retention requirements, including but not necessarily limited to outstanding Fees owed to Shred Vault. Your termination of your Account will forfeit all access to or use of Shred Vault, historical information regarding your Shred Vault interactions, and all warrantees relevant to the use of Shred Vault. Shred Vault reserves the right to retain whatever information is required to satisfy its legal or regulatory retention obligations.

Reasonable and verified Data Subject Requests will be fulfilled within 30 days.

Written requests to exercise Data Subject Rights should be submitted via the DSR Submission Form.

Complaints regarding our compliance relevant data protection and privacy regulations should be filed with states’ Attorney’s General in the USA, country specific Data Protection Authorities in the EU and UK, and other relevant data protection and privacy regulators and authorities elsewhere in the world.

Shred Vault is a federally registered trademark of Shred Vault, LLC.

Current Policy Implemented: June 1, 2024

© 2024 Shred Vault, Inc. – All Rights Reserved.

Hard Drive and Electronic Destruction is also available.